Prodec's cloud contact centre solutions have been purpose-built to bring you the simplicity and operational advantages of the cloud

The key to every successful business is customer satisfaction - it goes hand in hand with brand loyalty and repeat business. Therefore, having the right contact solution in place is crucial in ensuring the delivery of the service your customers have come to expect and deserve. One of the most efficient ways to ensure continued customer satisfaction when calling is to implement a cloud contact centre.

Prodec Networks supports many of the UK’s leading contact centres with its hosted telecoms and cloud-based contact centre services. Prodec helps businesses to maintain a competitive edge by providing a secure, reliable solution that is both flexible and scalable, whilst also increasing profitability through greater customer satisfaction and retention. Prodec can provide these hosted solutions by making the most of three UK-based datacentres, meaning reliability and uptime are guaranteed around the clock, 24/7.

Prodec's cloud contact centre solutions have been purpose-built to bring you the simplicity and operational advantages of the cloud. This allows Prodec to provide customers with cost-effective services to suit the need of any business regardless of size, and using the latest technologies to ensure the demands of your contact centre are met.

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Benefits and features of the Prodec cloud contact centre include:

Integrated Communications

By integrating email, web chat and customer call backs with intelligent call routing, you can create a low cost, multi-channel contact centre.

Future-proofed Customer Service

Prodec's cloud-hosted solutions makes for less hardware requirements, meaning technology doesn't go redundant quickly.

Instant Access

It only takes minutes to add more agents to the platform, so the Prodec cloud contact centre keeps you flexible enough to enter new markets or ramp up capability you’ve already got, without tying up substantial capital investment on new hardware, software and licences.

Full Control

You have control of all your contact centres from a single, intuitive interface. This allows you to effectively manage workflows and customer service statistics in real time, easily and efficiently.

Fast Setup

Prodec's cloud contact centre solutions can integrate into your infrastructure quickly, meaning you'll be enjoying the benefits of the service in no time.

Reduced Costs & Risk

You only pay for the services you need and only when you need them, which means you can easily adjust for seasonal spikes or (un)expected events.

Learn more about ShoreTel Connect and its contact centre enabling features by clicking on the banner below. With its simple, easy to use and feature-rich interface, ShoreTel Connect is perfect for companies of all sizes.

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See how ShoreTel's flexible contact centre solutions adapt to your needs.

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