Following the end of vendor warranty support, Prodec Networks can take over the same level of support of network hardware, and at highly competitive rates. End of warranty support from Prodec Networks includes the likes of break/fix, engineer to site, replacement hardware and security updates, and offers flexibility with SLAs that you traditionally can’t get with the manufacturer.
By consolidating multi-vendor support contracts under one organisation, management is simpler and costs can be kept to a minimum. Hardware can be classified by tier, so that less critical hardware can be supported at lower levels of service and therefore reduced rates.
Hardware doesn’t need to be new in order for it to be supported. Prodec will support both refurbished or end-of-life models, regardless of whether it was purchased by us or elsewhere.
Why Prodec Networks?
Commercially viable support contracts and services
24x7 Technical service desk
Prodec Networks doesn’t recognise “end-of-life” and will continue to support hardware long after the vendor won’t
Multiple vendor support
Forward spares locations across the UK mean Prodec can provide a replacement within two hours
Remote equipment monitoring capabilities
End of warranty services include:
Prodec Networks doesn’t recognise “end-of-life”, and will continue to support a model for as long as there are replacement parts available. This allows companies to improve the refresh lifecycle of their networking hardware and prevent the purchase of unnecessary kit.
Flexible service level agreements and contracts
Prodec’s support contracts are more flexible than their vendor counterparts, and as such can offer adaptable and fair SLAs that both parties are happy with. This includes tier-based support costing models as well as additional SLA improvements such as guaranteeing engineers to site, as well as the incorporation of multiple vendors on one contract.
Fully managed support services
Prodec’s managed support services are designed to assist organisations of all sizes that wish to outsource some or all of their IT department. It may be because the organisation is too small to warrant having a full-time manager of IT, or alternatively an organisation could be looking to free up expensive IT resources that are spending their time resolving IT issues.